Frequently Asked Questions

What products do you sell?

We offer a wide range of footwear including sneakers, boots, loafers, running shoes, and hiking & trekking shoes

Is Shoes Galaxy a trusted store?

Yes, we are a small family-run business committed to providing quality products at affordable prices across India.

Do I need to create an account to place an order?

No, you can place an order using guest checkout as well

What are your customer support hours?

Our support team is available Monday to Saturday, 10 AM to 6 PM.

How can I contact you?

You can contact us via email at shoesgalaxy888@gmail.com or WhatsApp at +91-8887207545.



Shipping & Delivery

Do you ship across India?

Yes, we deliver to all serviceable locations across India



How long does delivery take?

Orders are usually delivered within 3–4 business days after dispatch.



How long does it take to process an order?

Orders are processed within 12 hours to 1 business day.



Do you provide order tracking?

Yes, tracking details are shared via email and SMS, and you can also track your order on our website



Is shipping free?

Yes, we offer free shipping on orders above ₹500


💳 Payment Related

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD)





Is Cash on Delivery (COD) available?

Yes, COD is available. Orders are confirmed after a verification call.




Are there any extra charges for COD?

No, there are no additional charges for Cash on Delivery.





🔁 Returns & Refunds

What is your return policy?

We offer a 7-day return policy from the date of delivery. The item must be unused and in original condition with packaging.






Is an unboxing video required for returns?

Yes, an unboxing video is mandatory for any return or exchange request.






How long does it take to receive a refund?

funds are processed within 8–15 business days after the returned item is received and approved.