Shipping policy

Shipping Policy

Last updated: March 21, 2026

Thank you for shopping with Shoes Galaxy. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

Order Processing Time

  • All orders are processed within 12 hours to 1 business day.
  • Orders are processed Monday to Saturday (10 AM – 6 PM).
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is processed and dispatched, you will receive a confirmation notification.

Shipping Coverage

We currently ship within India only.
At this time, we do not offer international shipping.

Shipping Charges

  • Free shipping is available on orders above ₹500.
  • For orders below ₹500, shipping charges (if applicable) will be displayed at checkout.

Delivery Time

  • Estimated delivery time: 3 to 4 business days after dispatch.

Please note:

  • Delivery timelines are estimates and may vary depending on your location.
  • Unexpected delays may occur due to courier issues, weather conditions, or other external factors.

Courier Partners

We work with trusted courier services, including:

  • Bluedart
  • DTDC
  • Delhivery
  • XpressBees
  • EcomExpress
  • Ekart
  • Amazon
  • Shadowfax

Courier selection is based on availability and delivery efficiency in your area.

Order Tracking

Once your order is shipped, you will receive tracking details via:

  • Email
  • SMS

You can also track your order directly from our website using the tracking page.

Cash on Delivery (COD)

  • COD is available on eligible orders.
  • No extra charges for COD.
  • All COD orders require verification via phone call.
  • Orders will be shipped only after successful verification.

Delays and Issues

Shoes Galaxy is not responsible for delays caused by:

  • Courier companies
  • Natural disasters or weather conditions
  • Incorrect shipping details provided by the customer

However, we will assist you in tracking and resolving any delivery issues.

Incorrect Address or Failed Delivery

Please ensure that your shipping details are correct.

If a delivery fails due to:

  • Incorrect address
  • Unavailability of the customer

The order may be returned to us, and re-shipping charges may apply.

Contact Us

If you have any questions regarding shipping, feel free to contact us:

📧 Email: shoesgalaxy888@gmail.com
📞 Phone/WhatsApp: +91-8887207545

🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

✅ This Shipping Policy is:

  • Shopify-compliant
  • Customer-friendly
  • Aligned with your real operations
  • Optimized to reduce disputes & confusion