Privacy policy

Last updated: March 21, 2026

Shoes Galaxy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shoes Galaxy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following:

  • Contact details (name, billing/shipping address, phone number, email)
  • Financial information (payment details, transaction information — processed securely via payment gateways)
  • Account information (username, password, preferences)
  • Transaction information (orders, returns, exchanges, cancellations)
  • Communications (emails, WhatsApp, support messages)
  • Device information (IP address, browser, device type)
  • Usage information (interaction with our website and services)

Personal Information Sources

We may collect personal information from:

  • Directly from you (orders, account creation, communication)
  • Automatically (cookies, browsing activity)
  • Service providers (Shopify, payment gateways, logistics partners)
  • Third-party partners (analytics and marketing tools)

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

  • Process orders and payments
  • Fulfill and ship orders
  • Provide tracking and updates
  • Handle returns, refunds, and exchanges
  • Improve website experience

Marketing and Advertising

  • Send promotional emails, SMS, or offers
  • Show relevant ads based on your activity

Security and Fraud Prevention

  • Verify orders (including COD verification via call)
  • Prevent fraud or misuse
  • Maintain platform security

Communicating with You

  • Provide customer support
  • Respond to queries via email or WhatsApp
  • Send order-related notifications

Legal Reasons

  • Comply with applicable laws
  • Resolve disputes and enforce policies

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and service providers (payments, hosting, analytics)
  • With courier partners (Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, Amazon, Shadowfax, etc.) for delivery
  • With marketing partners for advertising purposes
  • With legal authorities if required by law

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services.

To learn more, visit: https://privacy.shopify.com/en

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Children's Data

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors.

Security and Retention of Your Information

We take reasonable precautions to protect your data. However:

  • No system is completely secure
  • Data transmission may not be fully secure

We retain personal data only as long as necessary for business and legal purposes.

Your Rights and Choices

You may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Opt-out of marketing communications

To exercise these rights, contact us below.

Complaints

If you have concerns about how your data is handled, please contact us. We will address your concerns promptly.

International Transfers

Your data may be processed outside your country (e.g., via Shopify servers). Appropriate safeguards are used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: shoesgalaxy888@gmail.com
📞 Phone/WhatsApp: +91-8887207545

📍 Address:
Transport Nagar, Dhoomanganj
Prayagraj, Uttar Pradesh
House No. 377, India pincode  211011                                                                                  🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

✅ This version is:

  • Fully aligned with Shopify template
  • Updated with your real business practices
  • India-compliant and professional
  • Ready to paste into your store